For general billing questions, you may call our residential or business customer care centers:

 

• Residential services and billing 800.921.8101

• Business services and billing 800.921.8102

 

Experiencing trouble?

 

If you are experiencing trouble with any aspect of your Frontier service, the fastest way to receive prompt and attentive care is by submitting what we call a trouble ticket to the proper department. When you submit a trouble ticket, you will need the following information readily available so we can respond appropriately:

 

• Account type (business or residential)

• Billing account number or circuit ID number (when applicable)

• Description of the trouble

• Local contact name and number (our technician will need to contact you when they are dispatched to help you on your ticket)

 

Local Gardnerville office 775.782.0967

 

Submitting your trouble ticket

 

Please call the following numbers based on the trouble you are experiencing:

 

• Basic phone service 800.921.8104

• High speed internet service 800.239.4430

• PRI/Metro E/Circuits 888.637.9620

• PBX/Customer premise equipment 855.438.7273